1. Order Processing:
a. Orders are typically processed within [X] business days (excluding weekends and holidays) after payment confirmation.
b. Processing times may vary during peak seasons or promotional periods.
2. Shipping Methods:
a. MGM BIZ offers standard and expedited shipping options.
b. The available shipping methods and associated costs are displayed during the checkout process.
3. Shipping Destinations:
a. We currently ship to [list of countries or regions].
b. For specific shipping inquiries or requests to destinations not listed, please contact our customer support at [customer support email].
4. Shipping Costs:
a. Shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the items in the order.
b. The total shipping cost will be displayed during the checkout process before confirming the order.
5. Estimated Delivery Times:
a. Estimated delivery times are provided during the checkout process and are based on the selected shipping method and destination.
b. Delays may occur due to factors beyond our control, such as customs procedures, holidays, or unforeseen events. MGM BIZ is not responsible for such delays.
6. Order Tracking:
a. Once your order has been shipped, you will receive a confirmation email with tracking information.
b. You can track your order using the provided tracking number on the carrier's website.
7. Missing or Lost Packages:
a. In the rare event that a package is lost during transit, please contact our customer support at [customer support email] for assistance.
b. MGM BIZ will work with the shipping carrier to resolve the issue and may offer a replacement or refund, subject to investigation.
8. Customs and Import Taxes:
a. Customers are responsible for any customs and import taxes that may apply to their order.
b. MGM BIZ is not responsible for delays or additional costs incurred due to customs procedures.
9. Shipping Restrictions:
a. Certain items may be subject to shipping restrictions based on local laws and regulations. Customers are responsible for ensuring compliance with these restrictions.
10. Contact Information:
[Your Company Name]
[Your Address]
[Your Email Address]
[Your Phone Number]